Return Policy
Overview
We stand by the quality of our surgical supplies. If you are not satisfied, you can request a return within 10 days of receiving your product.
Return Conditions
- Product must be unused and in original condition
- Original packaging must be intact
- Include the original purchase invoice
How to Start
Contact our support team at enquiry@idealsurgical.com with your order number to initiate a return request.
How to Initiate a Return
Basic Conditions
Items must be unused, in their original packaging, and accompanied by the original invoice. We ensure high medical standards, so sealed equipment must remain unopened.
Return Period
Customers can request a return within 10 days after receiving the product. Please inspect your surgical supplies upon arrival to ensure complete satisfaction with your order.
How to Start
Contact our support team at enquiry@idealsurgical.com or call +91 88254 74437 to initiate your request. Our team will guide you through the logistics for equipment pickup.
Frequently Asked Questions
Can I return sterile items? Sterile equipment cannot be returned once the seal is broken due to hygiene and safety protocols.
How long do refunds take? Once the product is received and inspected, refunds are processed within 7-10 business days.
Are there pickup charges? Pickup charges may apply depending on the size of the surgical equipment and your location.
What if I lost my invoice? A valid invoice is required for all returns. Please contact our accounts team for a copy before initiating.
Common Questions
We want you to be completely satisfied with your purchase from Ideal Surgical Company. If you are not happy with your item, you can request a return within 10 days of receiving your product.
How to Start a Return
To initiate a return, please contact our customer support team at enquiry@idealsurgical.com or call +91 88254 74437 with your order details.
Return Conditions
- Products must be unused and in their original packaging.
- Original invoice/receipt must be included with the return.
- Items must be in the same condition as received.
How long does a refund take?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days to your original payment method.
Are customized surgical tools returnable?
Custom-ordered instruments or modified hospital furniture are generally non-returnable unless there is a manufacturing defect.
Do I have to pay for return shipping?
If the return is due to our error or a defective product, we cover all shipping costs. Otherwise, shipping charges apply to the customer.
Can I exchange a product instead?
Yes, exchanges are possible within the 10-day window subject to stock availability and condition checks.